Congrats! You've finally found the dress of your dreams, and now it's time to click 'buy". We know it's a bit scary making such a big purchase online, but fear not. All of our gowns are designed and made in Canada, and each piece is hand crafted with considered luxury and only the most beautiful and delicate of fabrics.
This is generally every brides greatest concerns. No need to stress though! Just head over to our size guide on how to measure yourself to determine what size gown you should order. All of our gowns are made to standard sizing and you will most likely need alterations to get a perfect fit. Please bear in mind that this is no different from buying in a brick and mortar store; ANY dress you buy will require alterations. If you are unsure of your size, just email us and we will get back to you within 24 hours.
We accept all payments via credit card, just follow the steps on our e-store. If you live in Canada, we also accept payments via interac e-transfer. Just email us firstname.lastname@example.org to request this.
We prefer our brides to receive their dress at least one to two months before the wedding day to allow for alterations on your end. We generally recommend ordering your dress within 6-8 months of your wedding. We can sometimes accommodate rush orders pending fabric availability.
RETURNS or EXCHANGES
All of our gowns are made to order, and due to the specialization of a made to order process, all gowns and dresses are non-refundable/non-exchangeable, and considered FINAL SALE. If you find any defect or quality issue with your gown, you must notify us within 3 days of receiving your dress, and provide images. Please note we are NOT responsible for any damages that could occur to your dress during shipping. Any images during shipment must be dealt with the carrier directly. If you have any questions or would like to see additional photos of any of our gowns, or would like to request a fabric swatch, please message us, we would be happy to help you.
All customers are responsible for customs/imports duties & taxes. Jackson + Grace is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country.
We recommend contacting your local custom office for further information.